How much cannabis can I order?
When you consult with your HCP you will come to an agreement on a daily dosage for your medical cannabis and they will include that information on the medical document that is submitted to Canna Farms. Your order limit will be visible when you login to our shop and appear as 30X your daily gram allowance, available every 30 days. As you shop, you will see how many grams you've added to your cart and grams remaining within your allowance. If your prescription is for more than 150 grams per month, you will be able to order a maximum of 150 grams per order.
You have a prescription for 3 grams/day – you can order a maximum of 90 grams in any given 30 day period.
How often can I order?
On your medical document, the health care practitioner will list a daily gram allowance. You can shop as often as you like within each 30 day cycle but will be restricted to ordering up to 30 times your daily gram allowance within that time-frame, with a maximum of 150 grams per order.
Clients are allowed to posses their 30-day supply or 150 grams, whichever is less.
For example: If your prescription is written for 6 grams/day you are allowed 180 grams per month (6g/day x 30 days) but you are legally only able to possess 150 grams of that in public.
If your prescription is written for 2 grams per day (2g/day X 30 days) you can carry 60 grams at a time because it is less than 150 grams
Please note that if you are a VAC or Direct billing client that you are still only covered for your approved amount and any grams purchased above that will be paid directly by the client. The 30 day window is also still in effect for your billing policies.
Can I order from Canna Farms without a prescription?
In order to access our medical shop and place an order you must have a medical document from a healthcare practitioner and complete our registration form.
You can complete our registration form in less than 60 seconds online here.
If you don't have a medical document and are interested in a free clinic consultation, you can book a free, virtual appointment here. There are no fees involved, appointments typically take 15-30 minutes and we have appointments available within 24-48 hours.
What payment methods do you accept?
We accept Mastercard, Visa, MC/Visa debit cards and e-transfers. We do not accept American Express. All prices listed in Canadian Dollars (CAD).
How do I pay by e-transfer?
1. Open the e-transfer section of your mobile banking app
2. Add email@example.com as the payee
3. Please add the security question "What is my client ID"
4. Please provide your client ID as your security answer. We will accept it either with, or without the dash. For example, the security answer could be 21-12345 OR 2112345.
5. Once the payment is received and processed, you will then receive your order confirmation email.
If you have any questions or need any assistance making an e-transfer payment, please do not hesitate to reach out to us via phone or email.
Do you charge Sales Tax?
Per Revenue Canada, cannabis is subject to GST/HST/PST and an Excise Tax, depending on your province of residence. Therefore, the tax rate in your province is the tax rate you are charged. The Excise Tax is included in the price of the product.
Can I return or exchange products I order?
Due to bio security reasons and regulations, we cannot accept returns or exchanges. All sales are final; however, we do always welcome feedback and want to hear from you if you are dissatisfied with your purchase.
If you find yourself dissatisfied with your product for any reason, please email us at firstname.lastname@example.org with feedback, photos of the front and back of the package, and a photo of the product itself. We will get in touch with you to learn more and share with the appropriate departments for their knowledge.
Patient feedback helps us grow and improve, so we always appreciate it when you take the time to reach out.
Do you offer free shipping?
Yes! Orders over $99* (after discounts and before taxes) are eligible for free express shipping from Purolator or Canada Post. Orders below that will be charged a flat shipping rate of $15.00. This applies to both Purolator Express and Canada Post.
What do I do if my package is lost, delayed or stolen?
We task the delivery of our patient's medication to Purolator and Canada Post, two of Canada's most trusted couriers; however, delays do happen.
For all shipment issues, please first contact the courier company and request an investigation. The courier company will then provide you with a ticket number for the investigation.
Please send us an email to email@example.com with the following details:
- The investigation ticket number provided by the courier
- The tracking number for the package and the corresponding Canna Farms order number
- A detailed description of the issue
If email is not convenient for you, please do not hesitate to call us with all of the required information and we will be happy to assist you over the phone - 1.855.822.0988.
In most cases, the issue can be solved between the receiver and the courier directly, but in the event it cannot, the investigation number will speed resolution.
If you believe your package has been stolen, a police report number will be required. Once we have all the required information, we can then assist in rectifying the issue as fast as possible.
Please keep in mind that although we have streamlined the process to be as quick as possible on our side, we do have to work with the courier company as well, and as such it may require several business days to come to the resolution.
I have a status card. How do I apply it to my account?
If you live on Reserve Land and have a status card, you would be eligible for tax exemption on your orders.
If you do live on Reserve land, you will need to send us a photo of the front and back of your status card, and we will determine if you are eligible, and if you qualify you will not see any taxes on your orders. Please email this to firstname.lastname@example.org
If you have not registered yet, you can upload an image of your status card when completing your registration here.